FRANCISCO GRATACÓS
LEGAL NOTICE AND GENERAL TERMS AND CONDITIONS FOR SERVICES AND TRAINING
1. IDENTIFICATION OF THE OWNER
In compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), you are hereby informed that this website is owned by:
Owner: Francisco Gratacós Rodríguez
Website: https://www.franciscogratacos.com
Contact email: hola@franciscogratacos.com
Registered address:
Condiciones, 9
28200 San Lorenzo de El Escorial
Spain
Company identification in Spain:
H36528170
Activity: Outreach, training, coaching and consulting in personal and professional development and human performance.
2. PURPOSE OF THE WEBSITE
The purpose of this website is to provide information, content, resources and services related to learning, personal and professional development, decision-making, leadership, human performance and the improvement of individual and collective performance.
Access to the website confers the status of user and implies full acceptance of these conditions.
3. SCOPE OF ACTIVITY AND EXPRESS EXCLUSION OF THE HEALTHCARE FIELD
All activity carried out through this website falls expressly outside the clinical, healthcare or therapeutic fields.
The owner does not practice as a healthcare or clinical psychologist, does not provide diagnoses, treatments, psychotherapy or healthcare interventions of any kind, and does not address pathologies, physical or mental disorders, trauma or clinical processes of any kind.
The services offered are exclusively aimed at learning, reflection, decision-making, personal and professional development, performance and the improvement of results.
4. TERMS OF USE
The user agrees to use the website in a lawful and respectful manner and in accordance with current legislation.
Use of the website for unlawful or fraudulent purposes, or for purposes that may harm the owner or third parties, is prohibited.
The owner reserves the right to restrict or withdraw access to the website from users who breach these conditions.
5. INTELLECTUAL AND INDUSTRIAL PROPERTY
All content on the website (texts, videos, audio, images, logos, trademarks, designs and training materials) is the exclusive property of Francisco Gratacós or is used with the necessary rights.
Its reproduction, distribution, public communication or transformation without express written authorization is prohibited.
6. DATA PROTECTION AND COOKIES
Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and current Spanish legislation. Detailed information on purposes, legal bases, recipients, retention periods and the exercise of rights can be found in the website’s Privacy Policy.
The website also uses cookies and similar technologies. Complete information on their use and on the management of consent can be found in the website’s Cookie Policy.
7. DISCLAIMER OF LIABILITY
The owner does not guarantee the permanent availability of the website or the absence of errors in its content.
The owner is not responsible for the use the user makes of the information or for the results derived from applying it.
8. LINKS TO THIRD PARTIES
This website may contain links to third-party websites, whose content and policies the owner is not responsible for.
9. APPLICABLE LAW AND JURISDICTION
These conditions are governed by Spanish law. In the event of a dispute, where the user is a consumer, the courts and tribunals competent under consumer protection legislation shall have jurisdiction. In all other cases (relations between professionals/companies), the parties submit to the courts and tribunals of the owner’s place of residence, unless applicable regulations provide otherwise.
GENERAL TERMS AND CONDITIONS FOR SERVICES AND TRAINING
1. NATURE OF THE SERVICES
The services offered consist of training, coaching, consulting, mentoring, and individual or group sessions aimed at personal and professional development, for both individuals and companies.
They do not constitute healthcare, therapeutic or clinical services.
2. CONTRACTING OF SERVICES
Any service is always contracted through direct contact between the interested party and the owner.
No payments or contracts are made through the website.
The financial terms, scope of the service, duration and payment method are formalized in writing by email or in an individualized contractual proposal.
3. FINANCIAL TERMS AND PAYMENTS
Payments are made exclusively by bank transfer or by other means expressly agreed upon.
The start of the service is conditional on the express acceptance of the proposal and, where applicable, on receipt of the agreed payment.
4. CANCELLATIONS AND MODIFICATIONS
The terms for cancellation, rescheduling and, where applicable, withdrawal will be specified in each individual proposal and expressly accepted in writing before the service begins.
Where the contracting party is a consumer, the right of withdrawal of fourteen (14) calendar days shall apply, except in cases of legal exception (for example, personalized services or commencement of performance during the withdrawal period with express consent and acknowledgement of the loss of the right), under the terms set out in current legislation.
In the absence of an express agreement, no refunds will be given once the service has begun.
5. USER RESPONSIBILITY
The user is responsible for their own involvement, decisions and use of the content and tools provided.
The owner does not guarantee specific results and accepts no liability for personal or professional decisions made by the user.
6. CONFIDENTIALITY
All information shared in the context of the services will be treated as confidential, unless otherwise required by law.
7. MODIFICATIONS
The owner reserves the right to modify these conditions at any time by publishing the updated version on the website.
ANNEX – RIGHT OF WITHDRAWAL
If the contracting party is a consumer and the contract is concluded at a distance (for example, by email), they generally have a period of fourteen (14) calendar days to withdraw without having to give any reason, unless one of the legally established exceptions applies.
In particular, for certain services (for example, personalized services) and/or when the consumer expressly requests that the service begin during the withdrawal period, the right of withdrawal may not apply if the consumer gives their express consent and acknowledges that, once performance has begun, they lose their right of withdrawal, under the terms set out in current legislation.
Since the owner’s services are contracted on an individual basis and no payments or contracts are processed through the website, the specific conditions regarding withdrawal, cancellation and rescheduling, as well as, where applicable, the express consent for commencement during the withdrawal period, will be detailed and expressly accepted in each financial or contractual proposal sent by email.
Last updated: January 2026
For any questions or queries about our Terms of Use, Privacy Policy or Cookie Policy, please contact us at hola@franciscogratacos.com
@ Francisco Gratacós, 2026. All rights reserved.